Band 5 PALS & Complaints Officer | Royal Free London NHS Foundation Trust

About the Role

The PALS & Complaints Officer plays an integral role in delivering an excellent frontline support service by listening,

managing and learning from patient experience to improve quality of services we provide at North Middlesex University

Hospital.

The post holder will perform a range of specific tasks in relation to the administration and coordination of complaints

and other feedback, ensuring policies and procedures are followed in accordance with the relevant legislation and

associated guidance. The post holder will also be responsible for delivering the Patient Advice and Liaison Service for

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.