Call Handler

About the Role

Key Responsibilities: Answer incoming calls promptly from patients, addressing their queries, concerns, or appointment

requests. Maintain a professional and empathetic approach when interacting with patients, ensuring clear and accurate

communication. Make appointments for patients to see GPs, nurses or others. Demonstrate a patient-centred approach in

all interactions, ensuring a positive and supportive experience. Handle patient concerns and complaints professionally

Compliance and awareness of the Escalation Policy by identifying and highlighting red flags appropriately regarding

medical emergencies and/or a vulnerable child or adult. Answer a large volume of inbound calls from patients whilst

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.