Complaints Officer

About the Role

Review incoming complaint communications, prioritise and initiate a review with the appropriate designated staff within

the Trust. The post holder will need comprehensive working knowledge of the NHS Complaints Procedure within an NHS

complaints environment, and understanding of Information Governance, Freedom of Information and Data Protection policies

within the NHS. Directly manage highly complex and sensitive complaints information and provide expert support and

advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the

Trust meets the standards set by the NHS Complaints Procedure. The post holder will also co-ordinate complaints under

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.