Complaints Officer | Oxleas NHS Foundation Trust

About the Role

The management of complaints is an essential element in determining where our services need to improve. Having the right

people in the process is equally important to ensuring a good outcome for patients who make a complaint.

This role provides support in ensuring that all complaints, whether formal or informal, verbal or written, are responded

to in accordance with Trust Values, the Duty of Candour and NHS complaints regulations. The aim is to ensure patients’

concerns are heard; that all complainants receive a clear and adequate explanation in response to their complaint and

that lessons are learnt from identified failings.

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.