Customer Service Advisor

About the Role

Join Lincolnshire County Council as a Customer Service Advisor in the Children's Services sector. You will be the first point of contact for individuals reporting concerns about children, ensuring that every call is handled with care and professionalism. This role is vital in supporting the community and safeguarding children.

Responsibilities

• Answer calls from the public and professionals.
• Document concerns accurately and efficiently.
• Provide information and guidance to callers.
• Collaborate with child protection agencies.
• Maintain confidentiality and data protection standards.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer service or social care.
• Ability to handle sensitive situations calmly.
• Familiarity with child protection policies.
• Proficient in using computer systems.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working hours.
• Access to employee assistance programs.

Compensation

To be discussed based on experience and qualifications.

Location & Schedule

Position based in Lincolnshire, with standard office hours.

How to Apply

Submit your CV and additional information via the application button.