Director Issues, Events & Remediation Enterprise Digital

About the Role

The Director of Issues, Events & Remediation for Enterprise Digital at American Express will lead operational risk strategies, ensuring effective management of issues and events. This role is pivotal in enhancing operational efficiencies, conducting root cause analyses, and overseeing remediation processes, ultimately driving accountability and transparency within the organization.

Responsibilities

• Conduct investigations and root cause analyses for repeated issues.
• Perform quality assurance on documentation of issues and events.
• Oversee the remediation process and track progress.
• Document and maintain records for transparency and accountability.
• Identify trends and systemic risks through thematic analysis.
• Engage with stakeholders for effective issue management.
• Prepare reports on issue status and outcomes for senior management.

Requirements

• Experience in operational risk management or internal audit.
• Strong program management and communication skills.
• Expertise in process governance and decision-making.
• Analytical skills to evaluate risk scenarios effectively.
• Proven leadership experience managing diverse teams.
• Bachelor's degree in a relevant field; advanced degrees preferred.

Benefits

• Competitive base salaries and bonus incentives.
• Comprehensive medical, dental, and vision insurance.
• Flexible working models, including hybrid arrangements.
• Generous paid parental leave policies.
• Access to global wellness centers staffed with professionals.
• Career development and training opportunities.

Compensation

Compensation details will be discussed during the interview process.

Location & Schedule

This position is based in the UK with flexible working arrangements.

How to Apply

Please submit your application through the American Express careers page.