Emergency Floor Ward Clerk

About the Role

The Emergency Floor Ward Clerk plays a vital role in ensuring smooth communication within the ward. This position involves answering calls, managing appointments, and providing essential information to patients and visitors. The clerk must handle sensitive situations with professionalism and empathy, supporting the nursing team in delivering quality patient care.

Responsibilities

• Answer telephone calls promptly and courteously.
• Manage appointment scheduling efficiently.
• Provide information on ward routines and procedures.
• Communicate essential information to the ward team.
• Handle difficult situations calmly and professionally.

Requirements

• Right to work in the UK is essential.
• Strong communication and interpersonal skills.
• Ability to manage sensitive situations effectively.
• Experience in a healthcare setting is preferred.
• Organizational skills for appointment management.

Benefits

• Supportive work environment with a focus on teamwork.
• Opportunities for professional development and training.
• Access to NHS staff benefits and discounts.
• Generous annual leave and sick leave policies.
• Contributory pension scheme for long-term security.

Compensation

To be discussed based on experience and qualifications.

Location & Schedule

This position is based in the NHS facility, with shifts as required.

How to Apply

Please submit your application through the NHS Jobs portal.