Nursing Jobs in United Kingom

Enhance Complex Clinical Case Manager

Bupa
10/22/2025

About the Role

As an Enhanced Complex Clinical Case Manager at Bupa, you will provide expert clinical support to customers navigating complex healthcare pathways. Your role involves managing treatment authorizations, ensuring timely hospital discharges, and maintaining accurate clinical records.

Responsibilities

  • Manage complex clinical cases and treatment eligibility decisions.
  • Support customers and providers via phone, email, and onsite.
  • Ensure timely hospital discharge and appropriate care pathways.
  • Maintain accurate clinical records in line with data protection.
  • Act as an escalation point for complex queries.
  • Contribute to clinical governance and continuous improvement.

Requirements

  • Registration with a relevant professional body is essential.
  • At least 6 years post-qualification experience required.
  • Previous clinical case management experience is desirable.
  • Strong communication skills for sensitive conversations.
  • Ability to work independently using sound judgement.
  • Problem-solving mindset to find optimal customer outcomes.

Benefits

  • 25 days holiday, increasing with service, with buy/sell options.
  • Bupa health insurance as a benefit in kind.
  • Enhanced pension plan and life insurance.
  • Onsite gyms or local discounts where no gym is available.
  • Various other benefits and online discounts.

Compensation

Salary ranges from £39,100 to £43,000, depending on experience.

Location & Schedule

Hybrid working from Angel Court, London or Bupa Place, Salford Quays, with 1 day in the office.

How to Apply

Please submit your application to join our team.