Head of Patient Experience

About the Role

To work in partnership with Heads of Departments to analyse and share key findings of patient satisfaction survey

results with teams and across the wider organisational agenda, assessing these against service standards To consider new

innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety,

Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers. To respond to all formal complaints

according the quality standards set out in the Hospital complaints policy and ISCAS, across the three stages of

complaints management. Establish a patient involvement group to provide involvement and feedback into key projects

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.