Helpline Operations Manager

About the Role

* Are you an experienced helpline operations professional who wants your work to make a real difference?

Join British Heart Foundation (BHF) and support our nurse-led Heart Helpline, a service that provides information and

support for people living with heart and circulatory conditions. This isn't a call centre job. It's a chance to

oversee the smooth running of a compassionate helpline where quality, safety and accessibility matter., As our

Helpline Operations Manager you'll manage the day-to-day operations of our virtual helpline, including telephony,

email and live-chat systems. You'll oversee rotas, ensure the helpline is staffed adequately and help with data led

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.