PALS & Complaints Officer | North Bristol NHS Trust

About the Role

To contribute to the delivery of an outstanding experience for all service users and their families, by supporting the

resolution of enquiries, PALS concerns and complaints within agreed timescales, and the Trust’s wider Patient Experience

engagement and feedback processes.

The key result areas of the post holder are:

• To effectively manage complaints in accordance with national guidance and local Trust policies and procedures.

• To facilitate speedy and informal resolution of enquiries raised by service users, their families and carers through

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.