PALS Officer

About the Role

To be the first point of contact for patients and their representatives seeking information about the concern and

complaint resolution process. To contact every complainant on receipt of a concern or complaint, preferably by

telephone, to discuss the outcomes they are seeking from making a complaint and to ensure all issues are captured. To

support patients and their representatives to negotiate immediate solutions or resolution of issues as speedily as

possible. To assess the risk of the concern and ensure the immediate safety of the patient. Face to face discussion with

patients/carers about their experience of care and service and if concerns are raised work with the team to resolve

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.