PALS Officer | St George's University Hospitals NHS Foundation Trust

About the Role

The Complaints and Patient Advice and Liaison Service (PALS) department is led and delivered by Group Corporate Nursing

which is accountable for the strategic oversight and management of the Complaints and PALS team at both Sites.

The role of the PALS department is to collect feedback, give non-clinical advice and support with rapid response

resolution to informal problems. The PALS team identifies improvement opportunities arising from feedback and monitors

the implementation of actions. The PALS department is able to help resolve simple concerns from patients, their families

and carers quickly. The PALS service is provided face-to-face, by telephone and e-mail.

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.