Patient Portal Helpdesk Analyst (MY CARE)

About the Role

For more information on the Job Description and Responsibilities please click the link below. More detail about the role

We are looking for a friendly, organised and patient-focused individual to join our team as a Patient Portal Helpdesk

Analyst, supporting patients and staff to access and use MY CARE, our digital patient portal linked to Epic. You will

provide first-line support via telephone and email, helping patients register, resolve basic technical issues and

confidently use the portal. You will aim to resolve queries at first contact and deliver a high standard of customer

service at all times. Occasional travel to other Trust sites may be required. About You You will: Have excellent

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.