Receptionist/Care Navigator
About the Role
Answering high volume calls from our patients, in an efficient and courteous manner, putting patients at ease and
providing clear concise information. Take clear and concise notes of patient interactions ensuring these documented
accurately in EMIS WEB clinical software tool. After appropriate training, triage patient calls using a variety of
questioning techniques in order to develop a full picture of the nature of the patients problem and signpost the patient
to the appropriate care. Identify potentially serious problems and bring those to the immediate attention of the correct
clinician; i.e. on call GP; Minor Illness Nurse, etc. For less serious problems signpost the patient and identify an
Responsibilities
- Perform core duties as described.
Requirements
- Relevant experience or willingness to learn.
Benefits
- Benefits per job description.
Compensation
To be discussed.
Location & Schedule
Per job description.
How to Apply
Use the “Apply” button.