Shift Lead

About the Role

Day to Day Duties to include, but not exhaustive: Service Delivery - Operations Monitor and support the Operational team

during both the In Hours period and Out of Hours period Develop in depth operational knowledge around running of shifts

to enable identification of service delivery needs and support required Monitor, co-ordinate and cover staff breaks

Understand relevant Key Performance Indicators (KPIs) applicable to services Monitoring service activity to ensure

compliance with KPIs and respond accordingly to ensure the service is meeting demands and KPIs Provide a clear handover

at the end of the shift to Operational teams highlighting any area needing immediate action or follow up Work closely

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.